Older IBM TS3310 firmware versions had known bugs regarding credential locking and web interface stability. Update your library to the latest stable microcode version provided by IBM Support to ensure security policies behave predictably. To help provide the most accurate instructions, tell me: What is your TS3310 currently running?

Run the internal CLI tools to clear the local user database or reset the admin password back to the factory default ( admin ). 4. Default Factory Credentials Reference

Log in using the username service . (Note: The default password for the service account is typically provisioned during your initial IBM installation or maintained by your IBM Field Engineer).

Once rebooted, log into the WebUI using the factory default credentials: Username: admin

Ensure no backup or restore operations are actively writing to the tape drives.

. You will need to enter it twice in the Enter Password and Confirm Password fields.

Some IBM firmware versions implement a sliding-window lockout timer (e.g., 30 or 60 minutes). If your operations can afford the delay, wait one hour and try logging in once more. Step 2: Use the Default Service Credentials

Confirming the current "Admin" credentials once the lock is cleared. Thank you,[Your Name]