Note: If the application freezes or shows an error code (like Error 006), your service tool version is incompatible, or the printer did not enter Service Mode correctly. 4. Resetting the Wi-Fi and Network Settings
While holding the Stop button, press and hold the button.
Resetting a Canon PIXMA G3400 is the go-to fix when your printer stops mid-job with a "Support Code 5B00" or flashing orange lights. This error usually means the waste ink absorber is full, but often, it’s just a software counter that needs a quick refresh. The Quick Fix: Factory Reset
If you run into problems during any of these procedures, here are some solutions to common issues:
The Wi-Fi lamp will flash rapidly and then stay lit, indicating the network settings have reverted to factory defaults. You can now set up the wireless connection fresh using the Canon PRINT app or your computer. 4. Method 3: Hard Reset to Factory Defaults
After manually refilling the ink tanks, the printer might fail to recognize the new ink levels, requiring a manual override.
This method is useful if you want to clear all your custom settings, such as network configurations, and return the printer to its out-of-the-box state. It's often used when troubleshooting network issues or selling the device.
: This initializes all network settings. You will need to re-run the setup via the Canon G3400 Support Page to use the printer over a network again. 2. Resetting the Waste Ink Absorber (Error 5B00 / P07)
If you are experiencing Wi-Fi connection problems, you don't need to do a full factory reset. Instead, you can reset just the network settings. This will erase all saved Wi-Fi network information so you can set up the connection from scratch.
Download a compatible Canon Service Tool version (such as or ST V5302 ). Ensure you source this from a reputable tech forum to avoid malware. Extract and open the Service Tool program on your PC. Look for the section labeled Clear Ink Counter . Next to Absorber , ensure it is set to Main .
With the printer in Service Mode (steady green light), . Press the Power button once to finalize the reset. The printer will flash, and you may hear it resetting. Turn off the printer completely.
Release the button. All settings (including Wi-Fi profiles) are returned to factory defaults. Canon Knowledge Base 📋 Summary Table of Button Counts
Turn the printer off by pressing the Power button, and then turn it back on.
Over time, this counter reaches its maximum factory limit. When this happens, your printer will lock up, displaying a flashing sequence of green and orange lights, often throwing the dreaded (or 1700 / 5B02 ). This error does not mean your printer is broken; it simply means the internal counter needs to be reset. This comprehensive guide covers how to get your Canon G3400