A. Database Connection Errors ("Error: 10061" or "Cannot Connect to SQL")
The EES system is designed using a modular architecture, with each module developed as a separate software component. The system uses a web-based interface for user interaction and provides real-time error monitoring and resolution.
Navigate to > Additional settings > Time .
[2] S. et al. (2020). Intelligent error diagnosis system for web-based applications. Journal of Intelligent Information Systems, 57(2), 267-284.
Here are the most frequent errors encountered and their fixes, categorized by type. Essl Etimetracklite Error Solver
: This is typically a file permission issue where the software cannot write to its own database file. : Right-click the eTimeTrackLite installation folder, go to Properties > Security
Open Windows services.msc and ensure the SQL Server (MSSQLSERVER) service is actively running.
If you want to resolve a specific error message you are seeing right now, tell me: The appearing on your screen
This document is designed to assist IT administrators, support technicians, or system integrators in diagnosing and resolving common errors within the software. Navigate to > Additional settings > Time
If you change your Windows login password, or if the local database server service crashes, the application cannot query attendance logs or employee records. How to solve it:
: Verify that the SQL Server service is running and that the instance name and credentials entered in eTimeTrackLite match the SQL Server settings . 4. Device Communication Failure (Unable to Connect)
This occurs when the software cannot pull data from the biometric machine.
eSSL devices typically communicate over port 4370 (or 5005 for push data). Open Windows Defender Firewall, go to Advanced Settings , and create an Inbound Rule to allow TCP/UDP traffic through these ports. Error: "Logs Not Downloading" (Ping Succeeds) The connection is live, but data transmission fails. (2020)
Note: This guide refers to features found in Etimetracklite versions 4.0 and above. Interface elements may vary slightly in older editions.
Look for the "DllRegisterServer succeeded" confirmation message. Error: "Logs not showing in reports"
Check the IP address of your biometric device via the device menu (e.g., Menu > Comm > Ethernet). Open the Command Prompt on your computer and type ping . If you get a "Destination Host Unreachable" or "Request Timed Out," there is a network cabling or router issue.
Below is a breakdown of frequent issues and how to fix them based on expert technical troubleshooting: :