Biometric scanners frequently run into connectivity and software mismatch issues. Use these solutions to fix common errors. Device Not Detected / "Scanner Not Found"
Most Zong BVS scanners are designed for Windows. Here is the standard procedure:
Unplug your BVS scanner from the USB port before starting the installation to prevent Windows from assigning a generic, non-functional driver. Step 2: Run the Installer
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Unplug the USB cable and plug it into a different port (prefer ports on the back of a desktop PC).
Automatically detects finger presence on the sensor glass to wake the device from idle mode.
Moving your system from Windows 7 or 8 to Windows 10 or Windows 11. Here is the standard procedure: Unplug your BVS
The of your BVS scanner (e.g., SecuGen Hamster Pro 20, Suprema BioMini).
However, a BVS scanner cannot function without the correct driver software installed on your computer or point-of-sale (POS) terminal. This comprehensive guide covers everything you need to know about downloading, installing, and troubleshooting Zong BVS scanner drivers. Understanding Zong BVS Scanner Hardware
Visit the official website of the manufacturer (e.g., SecuGen, IDEMIA, or Futronic). Navigate to their or Support section. If you share with third parties, their policies apply
Biometric scanners undergo heavy daily usage, which frequently leads to software glitches. Below are the most common errors and their step-by-step solutions. Error: "Device Not Found" or "Scanner Not Initialized"
Press Windows Key + R , type services.msc , and hit Enter. Scroll down to find the service related to your scanner (e.g., SecuGen RD Service or Mantra RD Service ). Right-click it and select Restart . Refresh your Zong application. 3. Error: "Please Clean the Scanner Window"
A Zong BVS scanner driver is a specialized software program that allows your computer’s operating system (usually Windows) to communicate with the biometric fingerprint hardware.
Press Win + R , type services.msc , and press Enter. Scroll down to find your specific device's RD Service (e.g., Suprema RD Service or Mantra RD Service ). Right-click it and select Restart .