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In most cases, you can clear this code at home without tools by following a standard cleaning procedure recommended in the Philips Support Guide . 1. Power Down the Device Turn off the vacuum cleaner immediately.

The appears when the brush roll in the nozzle cannot rotate freely. This is almost always caused by an accumulation of debris:

To help you diagnose other indicators that may display on your machine, refer to this baseline reference table: Error Code Visual Reverse Meaning / Root Cause Immediate Action 13 Extreme operational temperatures ( 40°C) Move to a room between 5°C and 40°C; let sit. E4 h3 Roller brush rotation blocked or stalled Extract roller, cut away hair, and clear housing. E5 Battery pack fault or internal degradation Requires professional replacement. SE / 5E 35 Mechanical issue or thermal charging block Unplug charger, align room temperature, or clear filters. 🛑 When to Contact Philips Support My Philips Cordless Vacuum SpeedPro Max shows an error code

Hold the power button down for several seconds or cycle the power off and on. Wait 30 seconds before attempting to use it again. When to Contact Philips Support

If the error persists after a basic cleaning, check for these less obvious issues:

Remove any hair, string, or debris wrapped around the roller.